Privacy Policy

At the LuckyHills Casino official site, we are committed to safeguarding the personal information of our players. This document explains how LuckyHills collects, uses, secures, and shares data when individuals interact with our platform. This policy is designed to provide transparency and control over personal information. Understanding these practices is crucial for all users, and we also encourage reviewing the LuckyHills responsible gambling page for more information on player safety.

Data Collection and Use

To provide a secure and personalised gaming experience, we collect specific information during account registration and subsequent activities. The primary purpose is to manage accounts, process transactions, and comply with regulatory requirements. Data is collected directly from individuals when they register, make deposits, or submit verification documents. We also gather technical data automatically through the use of our services.

Key information collected includes:

Contact and Identity Details: This includes name, email address, date of birth, and country of residence provided during signup.
Verification Documents: To meet Know Your Customer (KYC) obligations, we may request copies of a passport, driver’s licence, utility bills, or bank statements.
Transaction History: We maintain records of all deposits, withdrawals, and wagers.
Technical Data: This covers IP address, browser type, device information, and login activity to ensure account security.

Purpose of Data Processing

Personal information is used exclusively for legitimate operational purposes. This includes verifying identity to prevent fraud, processing financial transactions with payment providers, and providing access to our games and promotions. Data also helps us offer tailored customer support through channels like live chat and email. Furthermore, aggregated and anonymised data may be used for analytical purposes to improve the services we offer. We do not sell personal data to third-party marketing companies.

LuckyHills only shares information with trusted third parties when necessary to deliver our services. This includes payment processors to facilitate transactions, software providers to operate games, and regulatory authorities if required by law. All partners are contractually bound to uphold strict data protection standards. Disclosure may also occur if there is a suspicion of fraudulent or illegal activity, in which case we may share information with relevant law enforcement or security agencies.

Data Security and Retention

We employ industry-standard security measures to protect all personal information. Our platform uses SSL/TLS encryption to secure data transmitted between a player’s device and our servers. Access to sensitive data is restricted to authorised personnel who require it to perform their duties. Personal data is retained only for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by legal and regulatory obligations. After this period, the information is securely deleted.

Player Rights

Individuals have several rights concerning their personal data. These include the right to access the information we hold, request corrections to any inaccuracies, and ask for data to be erased, subject to our legal obligations. Players can also manage marketing preferences and opt-out of communications at any time through their account settings or by contacting support. To exercise any of these rights, please get in touch with our support team.

Contact Information

For any questions or concerns about this privacy policy or how personal data is handled, please contact our support team. The primary contact method for privacy-related inquiries is via email at support@luckyhills.com. Our support team is also available via Live Chat for immediate assistance.