terms and conditions

Welcome to LuckyHills. These terms and conditions outline the rules and regulations for the use of our platform. By registering an account and using our services, you acknowledge that you have read, understood, and agree to be bound by this legally binding agreement. It is essential to review these rules carefully as they govern all aspects of interaction with the platform.

General Provisions and Acceptance

This agreement is established between the player and LuckyHills. Access to and use of the services offered is conditional upon acceptance of and compliance with these terms. If there is any disagreement with any part of the terms, access to the service should be discontinued. Participation is restricted to individuals who are at least 18 years of age or the legal age for gambling in their jurisdiction, whichever is higher. Operations are conducted under a Certificate of Operation issued by the Curaçao Gaming Authority (OGL/2024/923/0383), which requires adherence to specific regulatory standards.

Account Registration and Management

To access real-money play, an individual must register a personal account. It is the account holder’s responsibility to ensure all provided information, including name, date of birth, and contact details, is accurate and kept up to date. The Lucky Hills official casino strictly enforces a policy of one account per person, household, and IP address. Duplicate accounts may be closed, and any associated balances voided.

Verification (KYC)

Before processing a first withdrawal, we are required to complete a Know Your Customer (KYC) verification process. This security measure is designed to prevent fraud and protect all parties. The procedure typically involves submitting copies of official documents, which may include:

• A valid passport, driver’s licence, or national ID card.
• A recent utility bill or bank statement to confirm the address.
• Proof of ownership for the payment method used.

Verification is generally completed within 48 hours, provided all documents are clear and valid.

Deposits and Withdrawals

Funding an account can be done through various methods, including Visa and Mastercard debit cards, e-wallets like MiFinity, and a wide range of cryptocurrencies such as Bitcoin and Ethereum. The minimum deposit is generally A$10, though some methods may require a higher amount. Withdrawals are subject to a minimum of A$50. Payout requests are processed after account verification is complete. While crypto withdrawals are typically completed in under 24 hours, traditional bank transfers may take 1-3 business days.

Bonus Policy

The terms and conditions for bonuses are critical. Unless otherwise stated, bonuses and winnings from free spins are subject to a wagering requirement of x40. This means the bonus amount must be played through 40 times before any winnings can be withdrawn. During bonus wagering, a maximum bet limit of A$5 per spin or game round applies. It’s important to note that not all games contribute equally to wagering requirements; most pokies contribute 100%, while table games and live casino games may contribute significantly less or not at all.

Prohibited Activities

To ensure a fair and secure environment, certain activities are strictly prohibited. These include collusion with other players, use of automated software (bots), and any fraudulent activity related to payments or account registration. Furthermore, players must not access the services from restricted jurisdictions. While our platform is accessible to many players, it is important to note that individuals physically present in Australia may be subject to access restrictions as per our operational terms.

Responsible Gambling

We are committed to promoting a safe and responsible gaming environment. A range of tools is available to help players manage their activity, including deposit limits and self-exclusion options. These features can be accessed within the account profile. We encourage anyone with concerns about their gambling habits to use these tools and seek professional support.

Disputes and Complaints

Should any issues or disputes arise, the first step is to get in touch with our customer support team via live chat or email. We aim to resolve all queries efficiently and fairly. For more detailed information on our procedures, players can also consult the LuckyHills contact us page. We maintain detailed records of all transactions to assist in resolving any discrepancies.